Refund policy

Returns Policy    

Cancellation policy

You automatically have the right to cancel your order prior to dispatch. Please contact us immediately after ordering stating you wish to cancel your order. A full refund will be issued providing we receive your cancellation notification before any items are dispatched. If your order has already been dispatched you will have to follow our refund policy below.

Refund policy

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact us via email to state that you would like to return your order where you will be issued with a returns authorisation number. You should also send your product to:

Pantheon Nutrition Ltd, C/O MCR Supplements. Unit 3 Midway House, Long Street, Middleton, M24 6UZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, therefore if you receive a refund, the cost of the original shipping will not be included in your refund.

We strongly advise that all returns are sent using a Tracked service as we can not guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

If you require a refund and your order total has allowed you to receive free shipping for the initial purchase, a deduction of the shipping cost will be taken from the final refund given to you.

In the unlikely event that an item has been damaged in transit, the item must be returned to us so we can claim against the courier. We will then be able to process your refund or replace the damaged item.

No refunds or replacements for your orders can be made or sent out until they are returned to us. No refund can be made for items arriving late due to a customer or courier error.